Smoke Show (“Smoke Show,” “we,” “us,” or “our”) is a brand of Athena Enterprises, LLC. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit smokeshowtoys.com, submit a request for information, enroll in our subscription program, or communicate with us by phone, email, or text message.
Information we collect
We may collect the following types of information when you interact with us:
- Contact information — shop name, your name, email address, phone number, and business address.
- Account and order information — subscription tier, billing details, invoices, payment status, and shipping information.
- Communications — messages you send us and records of calls, emails, and text messages related to your account or inquiries.
- Website usage — basic technical data such as browser type, device type, and pages visited (through standard server logs or analytics tools).
How we use your information
We use the information we collect to:
- Respond to inquiries and set up your Smoke Show display and subscription program.
- Process orders, invoices, shipments, and recurring inventory refills.
- Provide customer support and account-related communications.
- Send service, billing, and program updates by email, phone, or text message (with your consent where required).
- Improve our website, products, and services.
- Comply with legal obligations and protect our rights.
Text messaging (SMS) program
If you opt in to receive text messages from Smoke Show, we may send you recurring automated and non-automated messages related to your inquiry, account, orders, billing, shipments, and program updates.
- How you opt in — By checking the SMS consent box on our website signup form at smokeshowtoys.com, or by otherwise providing express written consent.
- Consent is not required — You are not required to agree to receive text messages as a condition of purchasing any goods or services.
- Message types — Transactional messages (order confirmations, billing reminders, shipping updates) and informational or promotional messages about the Smoke Show program.
- Message frequency — Message frequency varies based on your account activity and communications with us. You may receive several messages per month during active enrollment or outreach.
- Rates — Message and data rates may apply depending on your mobile carrier plan.
- Opt out — Reply STOP or UNSUBSCRIBE to any message to unsubscribe from promotional SMS. Reply HELP for help. We will process opt-out requests promptly.
- Transactional messages — Opting out of promotional texts may not affect important service-related messages about an active account or order.
- Carriers — Wireless carriers are not liable for delayed or undelivered messages.
We do not sell or share mobile information for third-party marketing
We do not sell, rent, distribute, or trade your phone number or other personal information to third parties for their own marketing or promotional purposes.
Mobile information and text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing purposes. Any information shared with service providers is solely to deliver our services to you (for example, SMS delivery platforms, payment processors, or shipping carriers) and only as needed to fulfill your request.
Service providers
We may share information with trusted vendors who help us operate our business, such as payment processors, shipping carriers, email delivery services, SMS platforms, website hosting, and customer relationship tools. These providers may only use your information to perform services for us and must protect it consistent with this policy.
Payments may be processed through SBC Training LLC (QuickBooks / Intuit Commerce Network). Payment card information is handled by the payment processor, not stored directly by us.
Data retention
We retain personal information for as long as needed to provide services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.
Your choices
- Email — You may opt out of promotional emails by using the unsubscribe link in those emails. We may still send transactional messages about your account.
- Text messages — Reply STOP or UNSUBSCRIBE to opt out of promotional messages at any time. Reply HELP for assistance.
- Opt-out assistance — Email sales@smokeshowtoys.com if you need help opting out.
- Access and updates — Contact us to request access to or correction of your information.
Children
Our services are intended for business owners and are not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest version. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact us
Smoke Show — Athena Enterprises, LLC
Email: sales@smokeshowtoys.com
Billing: billing@smokeshowtoys.com
Website: smokeshowtoys.com